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    • Shipping Policy | Vosoli

    Welcome to Vosoli, your direct-from-factory destination for fully customizable team and athlete gear. We are committed to providing you with transparent and reliable production and shipping times. Below is a comprehensive guide to our turnaround times and policies to ensure your squad receives their professional-grade gear well in advance of their big game or event.


    To provide you with a clear timeline, please understand that your complete "Receiving Time" is composed of two distinct phases:

    Receiving Time=Production Time+ Shipping Time

    Production Time: The period required by our source manufacturer to build, print, or embroider your unique custom team gear after final design approval.

    Shipping Time: The estimated transit time for our reliable primary carrier to deliver your finished products from our factory to your provided address.

    Please consider both times when planning your order.


    Here is an overview of our specialized production and shipping tiers optimized for Teams and Athletes:

     Special Urgent Orders: If your squad has a crucial game or event and needs parcels before a specific date, please contact our customer service team in advance. We will give priority to your custom order for both production and shipping, leveraging our direct-factory capabilities to meet your deadline.

    Please Note: Uncontrollable factors such as extreme weather, holidays, and customs delays may slightly impact these estimates. However, as your reliable manufacturer, we always strive to meet our promised timelines.

    How much is shipping?

    We offer Free Standard Shipping (8-10 business days) on all orders from continental United States that includes the 48 contiguous states but not Alaska, Hawaii, Puerto Rico and the other U.S. territories.

    In the meantime, we also offer Expedited Shipping service as below:

    How Will I Know My Custom Order Has Shipped?
    You will receive a shipment confirmation email containing a shipment tracking number once your order is fully produced and ready to ship. Please allow up to 24-48 hours for the carrier's tracking information to update. Note that the production time can take 4-6 business days depending on your order tier and the complexity of your customization.

    Do You Ship Internationally?
    Yes, we happily fulfill international orders, empowering squads worldwide with premium custom sports gear. We are proud to use reliable international carriers like DHL, FedEx and USPS as our primary partners. International production times remain the same as the U.S. estimates. However, international shipping costs and delivery times will vary depending on your location. Please note that depending on your home country, you may be subject to additional customs taxes and duties.

     Can My Order Be Delayed? (Attention Please)
    At Vosoli, our standard is perfection. If a personalized product fails our rigorous quality inspection, it will be remade, which could cause a minor delay in your shipment tracking update. Our aim is to supply you with professional-grade gear that inspires your squad, not just a perfect gift. We appreciate your patience and understanding in this pursuit of quality.

    Still Have Questions?
    If you have any other questions regarding our custom team uniform shipping, please do not hesitate to contact us directly here, or send an email to: sales@vosoli.com